Privacy and Your Call Information

If you call about water damage

If you call Stonegate Water Removal about water damage, the purpose of the call is to connect you with local help. The service connects homeowners around Georgetown, TX with water damage professionals. Stonegate Water Removal is a phone line and local guide for the area. An independent local provider in our network answers your call and does the work.

Your conversation goes through our own call-tracking platform. The platform records calls and logs call details, including your number, the time and length of the call, and whatever you say during the conversation.

If a call is routed or transferred

If your call is routed or transferred to local help, the provider who takes the call receives the call information. Passing your call to that provider continues even if you opt out of any sale or sharing of personal information under state privacy laws.

Recordings and call data are shared only with the provider who takes your call, the call-tracking service that runs the line, and when the law requires. Those limits apply to both the recording of the conversation and the logged call details.

If your call is recorded

Your call may be recorded. Our call-tracking platform records calls, and each recording covers the whole call. The recording includes what you say while speaking with local help.

If you describe the water damage or give contact details during the conversation, those spoken details are included in the call information. The call record also includes your caller number, when you called and how long the conversation lasted.

If you browse the website

If you browse the website, we use Google Analytics 4 and Umami to count visits, pages and devices. Google Analytics 4 uses cookies. Umami is hosted on our own server and uses no cookies.

Some pages embed a Google map, and loading it sends your IP address and browser details to Google.

The website has no forms, accounts, payments or ads. There is no website form to fill in about the damage and no account to create. If you want to discuss water damage restoration in Georgetown, TX, the contact page provides the site's call contact route. Calls through that route follow the recording and call-data practices described here.

If information is kept or shared further

Call data is kept for as long as needed. That applies to the recordings and the details logged about your call. There is no fixed retention period stated here.

If you have a question about a recording or other call data, email [email protected]. You can use that address to ask about access or deletion. The sharing limits above cover call information throughout the time it is kept: the provider taking the call, the service running the line, and disclosures required by law.

If you want to raise a privacy concern

If you have a privacy concern, contact [email protected]. Use that address for questions about call information or website analytics, requests to access personal information, and requests to delete it.

If you want to opt out of any sale or sharing of personal information under state privacy laws, email the same address. That opt-out never stops your call from being connected to a provider. State whether you are asking a question, requesting access or deletion, or requesting the sale or sharing opt-out so your privacy concern is clear.